Orders
Can I cancel my order after I've made a purchase on the website?
If you've ordered on accident or need to cancel an order, contact us immediately at vicky@chicchalondon.com.
Do you offer local pick-ups?
All of our products are available for pick-ups, our store at Unit K, Gothenburg Court,
Bailey Street London, SE8 5EY
Shipping & Returns
How long will my order take to ship?
All orders will be processed within 2 to 3 business days as they are received and shipped via USPS/UPS. Delivery timing will depend on your selection and location. Please contact vicky@chicchalondon.com if you have any questions.
Do you accept returns?
Due to the nature of tea being a food product, we cannot offer standard returns. If there is a problem with your order, we would be happy to assist you. Email us at vicky@chicchalondon.com
Where do you ship from?
All our goods are shipped from China.
Where do the tea comes from?
We get our tea from a Chinese tea importer, who specializes in acquiring delicious artisan teas from certified farmers around the world, primarily China.